I want to give feedback. How am I able to do that?
JOSH V is only satisfied when you are satisfied as well! That is why we are constantly working on improving our service and products. We are therefore very pleased with your feedback. Leave your message through our contact page stating your opinion, experience and/or comments. We will respond to your message within two workdays!
I am not satisfied. How can I submit a complaint?
When you are not satisfied, please do not hesitate to contact our customer service by filling in the contact form or by calling +44 (0) 203 808 4809. We will always help you within two workdays and will do our utmost to provide a proper solution.
Are you not satisfied about the handling of your complaint? You can submit this to the Disputes Committee Thuiswinkel:
Postbus 90600
2509 LP The Hague
For more information, have a look at: Thuiswinkel Geschillencommissie
You can also submit your complaint to the Disputes Commission through the European ODR platform (www.sgc.nl).
